Brack Business relies on strong, modern Swiss logistics – and is constantly working to optimise its logistics processes to make purchasing even more affordable and convenient for customers. What this means in practice is that orders using standard package shipping will be significantly cheaper in future. The shipping cost for order volumes below CHF 50 will now be just CHF 5.90. Above this volume, shipping will remain free of charge as usual. And in case customers need to place an urgent order outside of normal office hours, we are moving our cut-off time to 8 p.m. for standard package shipping. Brack Business can be relied upon to deliver anything ordered up to this time on the next working day.
Information on collection, delivery, order cut-off times and shipping costs
Thanks to our warehouse located in the canton of Lucerne, we are proud to uphold our commitment “ordered today, delivered tomorrow”: if you place your order before 8:00 p.m., we usually deliver all products in stock on the next working day at no additional cost. If your shopping cart total is less than CHF 50.–, we apply a flat fee of only CHF 5.90.
Conditions for customers in Switzerland and Liechtenstein:
Collection options with Brack Business
Collection from Mägenwil or Willisau
- Time of order: before 10:00, Monday to Friday
- Time of collection: from 16:00 the same day (Monday to Friday)
- Cost: none
If you place your order by 10:00 on a working day, the parcel will, from 16:00 that same day, be ready for collection from one of our collection offices in Mägenwil or Willisau. Please wait for notification before coming to the collection office.
Delivery options with Brack Business
Parcel delivery by post
- Time of order: by 20:00, Monday to Friday*
- Time of delivery: next day (Monday to Friday)
- Cost: no charge for orders worth at least CHF 50.–
Orders placed by 20:00 on a working day will be delivered by post during the course of the following working day. If delivered to a MyPost24 or PickPost point, the parcel will remain available for collection for seven days.
* Except for light and flat items that can be sent by mail; they will be delivered on the next working day for orders placed before 19:00.
Partial delivery
Cost: CHF 5.90
If your order contains items that are currently out of stock, you can choose to delay delivery until all the items are available or alternatively you can opt for a partial delivery. Please note that any partial delivery will be subject to a surcharge.
Saturday delivery
- Time of order: before 19:00, Monday to Friday
- Time of delivery: the following Saturday
- Cost: no charge for orders worth at least CHF 50.–
Orders placed at any time during the week up to 19:00 on a Friday will be delivered by post during the course of the following Saturday. If you miss your delivery, your order will be redelivered on the following Saturday (not on the next working day).
Kerbside delivery
- Time of order: by 17:00, Monday to Friday
- Time of delivery: possibly the next day (Monday to Friday)
- Cost: shipping costs of CHF 5.90 if the value of the order is below CHF 50.–
When will an order be delivered via a haulage firm?
If any individual product weighs 30 kg or more, the total weight of the order exceeds 90 kg or the overall volume is more than 0.55 m3. Delivery will usually be made on the following working day. A phone number will be needed in case the haulage firm needs to contact you.
Delivery with additional services
- Time of order: by 17:00, Monday to Friday
- Time of delivery: by agreement
- Cost: delivery free of charge for orders worth at least CHF 50.–, plus the cost of the service advertised for the product.
Where products weighing at least 30 kg are ordered together with additional services (e.g. carrying items up to the relevant floor of the building or installing them), they will be delivered on pallets to the place of use. Please read the detailed description of the services advertised for the product in the shop.
Our logistics/service provider will contact you by SMS or e-mail within three working days to arrange a delivery time window. Delivery will not be possible on the next working day. A phone number, preferably a mobile, will be needed so that the haulage firm can notify you and liaise with you directly.