Return of items

A return in exchange for a credit note to the purchase price of the product is possible only if:

• the original packaging is unopened
• the original packaging has not been marked or labelled (undamaged condition)
• the item was purchased no more than 30 days ago

A return in exchange for a credit note reduced by a handling fee is possible if:

• the original packaging has been opened but is not at all damaged
• the item has not been used and shows no signs of use
• the operating system has not been registered/installed
• all accessories included in delivery are returned
• the item was purchased no more than 30 days ago

The handling fee applicable to this type of return will be at least 10% of the current value of the product (but never higher than the purchase price or less than CHF 10.–) and will be deducted from the credit note.

A return in exchange for a credit note subject to a product check and the deduction of a handling fee is possible if:

• the original packaging is returned
• the item shows signs of use
• all accessories included in delivery are returned

The product will be checked by our service centre. There is no guarantee that we will be able to accept the return, even if you have been issued with an RMA number during the return process. The handling fee in the case of a product check is at least 20% of the current value of the product (but never more than the purchase price). Only after the check has been carried out will we be able to confirm whether we can accept the return and exactly how much is to be deducted from the credit note to account for the handling fee.

In addition, a restoration fee of CHF 50.– will be deducted from the credit note in the case of PCs, notebooks and tablets where the operating system has already been installed.

Note: The handling fee is used to cover our costs in processing returns. Products that have been opened and used will be advertised again in our online shop at discounted prices – labelled as checked returns, and with a full description of their condition.

A return in exchange for a credit note is not possible if:

• the original packaging is missing
• there are missing accessories
• consumable items have been opened (ink, toner, filters, contact lenses or similar products)
• a return is not permitted for reasons of hygiene in the case of such products as headphones, razors, toothbrushes, epilators, vacuum cleaners and other cleaning appliances, etc. (unless they are unopened and in their complete original packaging)
• the item is intended for the preparation and/or storage of food (unless it is unopened and in its complete original packaging)
• the item is a booster seat (unless it is unopened and in its complete original packaging)
• software has been opened (broken seal)
• one or more licences have been registered
• the item has been registered by the customer
• the item is some kind of voucher, whether a physical gift card or an electronic online voucher
• the item is a food product
• the item has been used for the preparation or storage of food (mixers, pans, storage jars, etc.)
• the product is an item of clothing and the original label has been removed
• the product is an item of clothing that shows signs of use (odours, stains, etc.)

Have you not yet paid your invoice because you returned an item or a repair was not possible, but have already received a credit note?

If so, please deduct the credit directly from the outstanding invoiced amount and just pay the difference.

Are you exchanging an item and have already paid the invoice?

If so, you will receive a credit note in exchange for the returned item. You will receive an invoice for the newly ordered item. If the invoiced amount matches the credited amount, you do not need to take any further action.

If the invoiced amount is higher than the credited amount, please deduct the credit from the invoiced amount and just pay the difference. If the credited amount is higher than the invoiced amount, your customer account will continue to show the remaining credit to be used for future orders.

Would you rather receive a payment of the credit?

If so, please e-mail our accounts department, providing the credit note number and your bank details.

If you have any questions, you can contact our technical support department at any time. Please quote the invoice number and item number in any correspondence or have them to hand when you call.

Tel. +41 (0)62 544 83 30E-mail: mail@brack.ch

Support via WhatsApp: +41 (0)79 583 36 94 (text messages only)