Reporting the loss of a parcel in transit

If the shipment tracking service states that your parcel has been delivered successfully but you are unable to locate it, please complete the form below so that we can carry out further investigations.

It may be the case that the courier has left the parcel in a safe location that is protected from the weather. This may be a bike shed, car port, terrace, balcony or similar location. Have you looked for the parcel at your address and are you sure that it has not been delivered?*

Yes

Have you asked your neighbour (in the case of a private or business address)?*

Yes

Do you live in a building with multiple occupants (private individuals or companies)?*

Yes

If yes, is the entrance door to the building locked?

Yes

Is the entrance to your building visible from the road?*

Yes

To ensure that future deliveries arrive safely, we will inform the courier service that parcels should not be left at your address in the future. Do you agree to this?*

Yes

Personal details

Firstname*

Lastname*

Invoice number*

E-mail*

Please do not hesitate to contact us if you have any other questions or concerns. Contact us.

Contact

BRACK.CH AG
Hintermättlistrasse 3
CH-5506 Mägenwil
Phone 062 889 60 06
Email business@brack.ch

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